Secrets of Building a Successful ISO: Don’t Feed the Beast

Here’s a scenario that plays out too often:
ISO gets locked into a payments processing deal with a minimum. The processor doesn’t have the right solution or consistent service for the type of merchant services business ISO is boarding.

They end up sending business there because they have to, not because they want to.

Or, maybe the processor is great, but the ISO has underestimated the effort required to meet the minimum and ends up having to cover the difference.

There are great processing arrangements out there without minimums.

Do your homework and spend time to shop it.

But remember, picking the right one goes much deeper than cost.

RELATED POSTS

Friendly Fraud Chargebacks

How can we help merchants that encounter friendly fraud chargebacks? This is when the cardholder misuses the chargeback process– either intentionally or unintentionally. If the cardholder is misusing the chargeback

Read More »

Overcoming Merchant Attrition

If you’re spending more time on new sales rather than supporting existing merchants, you might just be on a hamster wheel to nowhere. With typical attrition rates hovering around 20%,

Read More »

Chargeback Monitoring Programs

A merchant has surpassed a chargeback threshold and is now on a monitoring program.  Now what? The card brands have specific limits on chargeback counts and volume that merchants must

Read More »

Visa Dispute Monitoring Program

The Dispute Monitoring Program is Visa’s version of discipline and consequence for merchants who exceed the chargeback thresholds they deem as acceptable. If merchants aren’t careful, they can ultimately end

Read More »